The Results
SIX received top ratings in the international central securities depository (ICSD) and Switzerland central securities depository (CSD) categories in all areas. It averaged a total of 6.40 out of 7 for ICSD (in 2023: 6.30) and 5.97 out of 7 for CSD (in 2023: 6.51), in this way becoming a market outperformer for both categories.
Moreover, compared to all service categories (for ICSD/CSD) SIX has exceeded the average in 13 out of 13 categories once again as “Best-in-Class”.
Also top ratings were received for relationship management, with 6.79, client service, with 6.77 and account management, with 6.66, in this way highlighting customer focus as a priority.
The Agent Banks in Major Markets Survey
The Global Custodian Survey is well-known and recognized in our industry for more than 20 years. With a clear focus on post-trade and more specifically on the custody business, it elicits the views and perceptions of cross-border investors about the post-trade services they receive in major markets around the world.
The survey assesses agent banks on a number of detailed criteria, including client relationship and service, risk and liquidity management, regulation and compliance, innovation and technology, as well as pricing.