Both service lines substantially outperformed other providers across a wide range of criteria, achieving total scores of 6.86 (CSD) and 6.85 (ICSD) respectively, of a maximum possible score of 7. The overall total score across the ranking index is 5.02.
Clients recognised both the CSD and ICSD for their ‘outstanding’ client, risk and liquidity management track records as well as their ability to keep ahead of the evolving regulatory and compliance landscape. Commendation was also given for their continued ability to deliver innovative technologies to overcome industry challenges.
Commenting on the survey results, Thomas Zeeb, Head Securities & Exchanges, SIX, said: “The consecutively high rankings year-on-year represent the ongoing hard work we put in across our securities processing businesses. Despite the challenges of political and regulatory uncertainties, as well as more fundamental disruptive initiatives in the market, we have been able to increase client satisfaction across all areas.. Importantly, we also continue to press ahead with building world-class innovations for today and tomorrow. I am proud we have received both awards and look forward to continuing to work even more closely with our clients as we co-create the infrastructure that best meets their needs for the future.”
Commissioned on behalf of leading securities services publication, Global Custodian, by financial services research consultancy, McLagan, the survey assesses agent banks in major markets on a number of detailed criteria, including client relationship and service, risk and liquidity management, regulation and compliance, innovation and technology, as well as pricing. Awards were based on thousands of responses from around the world covering the performance of over 80 providers in 27 major markets.
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